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Terms & Conditions

Onro UK Limited Account Terms and Conditions

We are Onro UK Limited, a company registered in England and Wales under company number 12218270, with its registered office at 12 New Fetter Lane, London, United Kingdom, EC4A 1JP and with VAT number 357063005 (the "Company"). We operate a technological platform called “ONRO”, made available through our mobile application, which allows users to buy and sell products using our unique pricing models (the "Platform").

By registering an Account and accessing and using the Platform, these Onro UK Limited Account Terms and Conditions (“Terms”) will apply to you and you agree to these Terms. You should read them carefully before registering an Account.

Model Cancellation Form

To: [seller name], [seller address]
E-mail address: [seller address]I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service*,
Ordered on(*) / received on(*)
Name of consumer(s),
Address of consumer(s),
Signature of consumer (only if this form is notified on paper)
(*) Please delete if not applicable

6.6 To meet the cancellation deadline, it is sufficient for the Buyer to send their communication concerning the exercise of their right to cancel before the Cooling-off Period has expired.

6.7 The Business Seller will send the Buyer an acknowledgement of receipt of the Buyer's notice to cancel by email.

6.8 If the Buyer cancels the Sales Contract before the Products have been shipped by the Business Seller, the Business Seller must immediately inform the Company of the Buyer's intention to cancel.

6.9 If there were no Products delivered, the Business Seller will procure that the Company reimburses the Buyer not later than fourteen (14) Days after the day on which the Business Seller is informed about the Buyer's decision to cancel this Sales Contract.

6.10 If the Buyer cancels a Sales Contract pursuant to clause 6.3, the Buyer shall bear the costs of returning the Product to the Business Seller and shall receive a refund of all payments made by them, including Delivery Charges (except for the supplementary costs arising if the Buyer chose a type of delivery other than the least expensive type of standard delivery offered by the Business Seller and for any deductions permitted under clause 6.13).

6.11 The Business Seller will reimburse the Buyer without undue delay, and not later than:

6.12 If the Products have been delivered to the Buyer, the Business Seller may withhold reimbursement until it has received the Products back or the Buyer has supplied evidence of having sent back the Products to the Business Seller, whichever is the earliest.

6.13 The Business Seller may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by the Buyer. The Buyer is only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. The Business Seller may make a deduction from any reimbursement (the Buyer is entitled to from the Business Seller) for such loss in value of any Products the Business Seller supplies.

How to return Products

6.14 If the Buyer wishes to exercise their rights to a refund under this clause 6, the Buyer must return the Products to the address provided by the Business Seller in the Listing.  The Business Seller will pay the costs of return if the Products are faulty or misdescribed in accordance with clause 6.17.  In all other circumstances, the Buyer must pay the costs of return.

6.15 The Buyer is responsible for taking reasonable care of the Products until they are returned to the Business Seller. The Business Seller recommends that the Products are returned to the Business Seller using a service that offers a tracking method and that the Buyer keeps proof of postage. The Business Seller will be unable to provide the Buyer with a full refund if the Products are not returned to the Business Seller or if they are damaged when they arrive.

Refund payments

6.16 Where the Products:

In either case, the reimbursement to the Buyer will be in full and to the value of the Price and the Buyer will not incur any fees as a result of the reimbursement.

Other refunds

6.17 The Buyer has legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If the Buyer believes that any Products that they have ordered do not conform with the Sales Contract, they should contact the Business Seller to resolve the dispute. The Company shall play no role in disputes between a Buyer and Seller in such circumstances.

7. Limitation of Liability

7.1 Nothing in this Sales Contract excludes or limits either party's liability for:

8. Disputes

8.1 The Company shall play no role in disputes between a Buyer and Seller, save as set out in clause 11 of the Terms. This means that unless clauses 11.3 to 11.12 of the Terms apply to the purchase of the Product, a Buyer should contact the Seller in relation to any issues that a Buyer has with their Product.

9. Termination of Sales Contract

9.1 This Sales Contract will terminate:

10. Governing Law

10.1 This Sales Contract is governed by English law. This means that any dispute or claim arising out of or in connection with this Sales Contract (including non-contractual disputes or claims) will be governed by English law.  

10.2 Unless the Buyer is a Consumer and the Seller is acting for Business Purposes (in which case see Clause 10.3 below), the Buyer and the Seller irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Sales Contract or its subject matter or formation.

10.3 If the Buyer is a Consumer and the Seller is acting for Business Purposes, then:

Schedule 1: Prohibited Items

1. Prohibited Items

1.1 The following items must not be listed for sale and/or sold on the Platform: